Hello there,

As a community with wellness at our core, our highest priority is our duty of care to your health, safety and well-being.

The uncertainty surrounding COVID-19 makes it a confusing time to travel. As the situation evolves, we are closely monitoring official guidance from the World Health Organization (WHO) and Centers for Disease Control and Prevention (CDC), and working with authorities on a country-by-country basis to ensure what we are doing is correct, comprehensive and effective.

Ultimately, we will support you to do whatever you feel is best for you and your loved ones.

Staying with us

If you are planning to stay us, I want to reassure you that we are living by our responsible and caring value. This means taking care of our guests and hosts, being consistent with our already high standards around hygiene, sanitization and cleaning, and implementing additional measures based on the guidance of local health authorities.

Our chefs are focused on serving nutritious and delicious fresh food that is prepared safely. Our hosts are taking extra steps in addition to our rigorous cleaning routines to ensure you have the guestroom essentials for rest and relaxation. Our other colleagues remain on hand to keep you healthy and happy.

Upcoming travel plans

Given the ever-changing situation surrounding COVID-19 and travel restrictions many countries have put in place, we are keeping our cancellation policy under regular review to ensure you have the flexibility you need when considering your travel plans.

Existing Bookings

If you have an existing booking with us, and you booked with us directly, you may change or cancel this booking without a cancellation fee.

Please contact us at booking@pacifichotel.com.kh with your reservation or itinerary confirmation number.

We ask that for bookings made through a tour operator, travel agent or online booking platform, you contact them directly to discuss your reservation and refer to their terms and conditions.

New Bookings

We would like to help you plan and book your next stay with confidence and we have several ways to support you by offering you more flexibility to amend or cancel your booking.

On new bookings until 31st December 2020 booked directly with us will have the following flexible cancellation and deposit policies apply:

1) Credit card details will be collected upon making bookings, but you will not be charged yet. Booking will only be charge upon checking-in.

 

In these uncertain and confusing times, it is important to take care of ourselves and our loved ones, and stay connected, even if remotely, with our colleagues, partners and communities. It is this spirit of togetherness that will help us overcome daily challenges, allowing us to move forward one step at a time.

We share your passion for travel and are always here, whether you are looking for a family break, wellness escape or are seeking adventure or contentment. We hope that our cancellation policy gives you some peace of mind and we look forward to welcoming you back.

Thank you for your time and understanding.

Kolim Sun
Managing Director
Pacific Hotel Phnom Penh